As an IT Engineer at iLaunch, you'll be the go-to person for technical support and infrastructure management. This role is ideal for someone with solid experience in IT and a knack for problem-solving.
iLaunch (Pty) Ltd is looking for an IT Engineer to join their team in Cape Town. This role involves providing level 2-3 technical support, managing servers, and maintaining network infrastructure. You'll be responsible for monitoring escalated IT queries and ensuring that service level agreements (SLAs) are met. Your expertise will help the team deliver efficient IT solutions and support to the organization.
In this position, you will also provide training and upskilling in various IT applications, making it essential to have strong communication and teaching skills. The ideal candidate will have a minimum of five years of experience in IT infrastructure, along with at least one year in CRM administration or a similar role. A solid understanding of South African IT legislation and various technologies, including Hyper-Converged technologies, SD-WAN, and VLANs, is crucial.
Key responsibilities include: • Responding to escalated IT queries and providing timely resolutions • Managing server performance and ensuring network reliability • Conducting training sessions to enhance team skills • Staying updated on IT legislation and best practices
This role suits someone who enjoys problem-solving and has a proactive approach to IT challenges. If you have a strong technical background and are eager to contribute to a supportive team environment, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.