Werfnet is looking for a motivated Level 1 IT Technician to join their Network Operations Centre team. This role is perfect for someone who loves technology and enjoys solving technical issues in a customer-focused environment.
Werfnet is a growing ICT company based in the Northern Suburbs of Johannesburg, seeking a Level 1 IT Technician to enhance their Network Operations Centre. In this role, you will be the first point of contact for service and network issues, making it essential to have a passion for technology and a knack for troubleshooting. Your day-to-day responsibilities will include logging, investigating, and performing initial diagnostics on technical problems.
You will manage the entire ticketing process, ensuring that clients are kept informed about the progress and solutions to their issues. This role is ideal for someone who thrives in a customer-centric environment and enjoys helping others resolve their technical challenges.
Key responsibilities include: • Providing first-level support to clients • Documenting and tracking issues in the ticketing system • Communicating effectively with clients about their issues and solutions
This position is entry-level, making it a great opportunity for recent graduates or those looking to start their career in IT support. A basic understanding of networking and IT systems will be beneficial, but a strong willingness to learn and grow is what will set you apart in this role.
You'll be taken to the original listing on PNet to apply.