Join a supportive team as an IT Technical Support Agent, where you'll be the first point of contact for IT queries. This role is perfect for someone who enjoys helping others and has a knack for solving technical issues.
Fouche & Co Pty Ltd is looking for a First-Line Support IT Technician to join their team in Hillcrest. This role is essential for providing IT support to both local and international clients, ensuring that users have a smooth experience with their technology. You will be the first point of contact for IT queries, making your role crucial in maintaining customer satisfaction.
In your day-to-day work, you will handle a variety of tasks, including: • Remote troubleshooting for users experiencing issues with Microsoft products like Windows, Office 365, Teams, and Outlook. • Logging, updating, and maintaining support tickets accurately within the system to track issues and resolutions. • Occasionally providing onsite support and performing basic network cabling tasks when necessary.
This position is ideal for someone who enjoys problem-solving and has a good understanding of IT support processes. You should have at least a year of experience in a similar role, as well as strong communication skills to effectively assist users. A willingness to learn and adapt to new challenges will also be beneficial in this supportive and collaborative environment.
You'll be taken to the original listing on PNet to apply.