Join a dynamic team as a Senior Call Centre AI Engineer, where you'll develop cutting-edge AI voice solutions. This role is perfect for those passionate about natural language processing and voice technology.
As a Senior Call Centre AI Engineer, you'll be part of a team dedicated to enhancing customer interactions through AI technology. Your main focus will be on developing and implementing AI voice agents that can understand and respond to customer inquiries effectively. This role requires a strong foundation in natural language processing (NLP) and a passion for voice technology.
In your day-to-day work, you will: • Develop NLP models for various applications, including intent classification and sentiment analysis. • Work on topic detection to improve the accuracy of AI responses. • Analyze agent performance and implement scoring systems to enhance service quality.
This position is ideal for someone with a solid background in Python programming and experience with AI voice technologies. Familiarity with tools like 3CX and voice AI systems will be beneficial but not mandatory. You should be comfortable working in a hands-on role and collaborating with a team to drive innovation in customer service.
If you are excited about the potential of AI in transforming call centre operations and have the skills to back it up, this could be the perfect opportunity for you. Join a company that values creativity and technical expertise in a supportive environment.
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