As an IT Business Support Specialist, you'll be the go-to person for resolving complex technical issues and ensuring customer satisfaction. This role is ideal for someone with a strong background in networking and a passion for helping others.
The IT Business Support Specialist plays a crucial role in providing technical assistance and ensuring customer satisfaction. Based in Pretoria, this position involves troubleshooting complex customer setups and striving for quick resolutions to support requests. You will work closely with both customers and internal teams to deliver effective solutions.
In this role, your day-to-day responsibilities will include: • Supporting advanced customer setups, particularly in networking and routing configurations. • Managing support tickets with a focus on achieving first-time resolution to enhance the customer experience. • Collaborating with team members to share knowledge and improve overall service delivery.
This position is best suited for individuals with at least three years of experience in a networking environment. You should possess advanced technical skills and a knack for problem-solving. Strong communication skills are essential, as you'll be interacting with customers and working to resolve their issues efficiently. If you enjoy working in a supportive and customer-focused environment, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.