DoneIT Solutions is seeking a disciplined L2 Helpdesk Technician to join their team. This role is perfect for those who thrive in structured environments and are eager to grow their IT support skills.
DoneIT Solutions is a managed service provider (MSP) that prides itself on delivering high-quality IT support to its clients. The team operates with a strong emphasis on structure and documentation, ensuring that every ticket is handled efficiently and effectively. As an L2 Helpdesk Technician, you will be responsible for managing support tickets from start to finish, diagnosing issues, and providing resolutions while maintaining clear documentation for future reference.
In this role, you will take ownership of tickets, ensuring that you resolve issues completely and prevent them from recurring. You will need to have a solid foundation in IT support, as well as relevant certifications such as Microsoft and Fortinet. The ideal candidate will be someone who enjoys working within a structured framework and is committed to delivering excellent service to clients.
Your day-to-day responsibilities will include: • Diagnosing and resolving technical issues • Documenting processes and solutions clearly • Managing tickets efficiently to ensure timely closure • Collaborating with team members to improve support processes
This position is suited for technicians with 3-5 years of relevant experience who are looking to advance their careers in IT support. If you thrive in a disciplined environment and are eager to develop your skills further, this role could be a great fit for you.
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