The Business Support Agent role is perfect for those who enjoy helping customers solve technical issues. You'll be the first point of contact for support, ensuring customers have a smooth experience with their internet and voice services.
As a Business Support Agent, you'll be at the forefront of customer service, providing essential technical support for wireless, fibre, and voice services. Your main responsibility will be to assist customers with their inquiries and technical issues, ensuring they receive timely and effective solutions. You'll interact with customers through various channels, making your communication skills crucial for success in this role.
In your day-to-day tasks, you will provide both first and second line support, tackling a range of technical problems. You'll also manage support tasks and information requests, ensuring that customers feel heard and valued. Remote support will be a key part of your job, using tools like Any Desk to assist customers directly with their issues.
This role is ideal for someone with a background in ISP or WISP environments, as you'll need a solid understanding of internet service operations and customer support processes. Experience with voice and PABX systems, including basic configuration and troubleshooting, will also be beneficial. If you enjoy problem-solving and helping others, this position could be a great fit for you.
Overall, the Business Support Agent role offers a chance to develop your technical skills while providing valuable support to customers. You'll be part of a team that prioritizes customer satisfaction and strives for first-time resolution of issues, making it a rewarding position for those who thrive in a customer-focused environment.
You'll be taken to the original listing on PNet to apply.