As a Junior IT Support Specialist, you'll provide crucial after-hours support to ensure the smooth operation of IT systems. This role is perfect for someone eager to learn and grow in the IT field while helping users resolve issues.
Old Mutual is looking for a Junior IT Support Specialist to join their team in Pinelands. In this role, you'll be responsible for providing after-hours operational support to maintain the stability and availability of enterprise systems and applications. Your main focus will be on responding to alerts and incidents, ensuring that any service disruptions are addressed promptly.
On a typical day, you will provide first-line support to internal users and systems, working to restore services whenever possible. If an issue is beyond your scope, you will escalate it to the appropriate on-call support teams. Additionally, you'll have the opportunity to share insights and suggest improvements to enhance the overall IT operations.
This position is ideal for someone who is detail-oriented and enjoys problem-solving. You should be comfortable working independently during after-hours and have a strong desire to learn about IT operations and support. Familiarity with enterprise systems and batch processes would be beneficial but is not required.
Key responsibilities include: • Responding to alerts and incidents during after-hours operations • Restoring services or escalating issues as needed • Adhering to IT policies, security standards, and regulatory requirements • Sharing insights with the broader IT Operations teams
If you're looking to kickstart your career in IT support and enjoy helping others, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.