Join a dynamic team as a Senior Call Centre AI Engineer, where you'll develop cutting-edge AI voice solutions. This role is perfect for those passionate about AI and voice technology.
As a Senior Call Centre AI Engineer, you'll be at the forefront of developing AI voice agents that enhance customer interactions. Your role will involve building and refining prompt engineering frameworks and retrieval-augmented generation (RAG) pipelines to ensure accurate and context-aware responses. This hands-on position requires a solid understanding of Python and experience with large language models (LLMs) and voice AI technologies.
In your day-to-day work, you will collaborate with a team of engineers and data scientists to design, implement, and optimize AI solutions for call centre applications. You will be responsible for ensuring that the AI systems are robust, efficient, and capable of handling various customer queries effectively. Your expertise will help shape the future of customer service through innovative AI applications.
This role is ideal for someone who is passionate about AI and has a strong technical background. You should be comfortable working in a fast-paced environment and be eager to tackle complex challenges. Key requirements include proficiency in Python, experience with LLMs, and familiarity with voice AI systems like 3CX.
If you're looking to make a significant impact in the AI space and enjoy working in a collaborative, innovative environment, this position could be a great fit for you.
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