The IT Business Support Agent role is ideal for those who enjoy helping customers solve technical issues. You'll be the first point of contact for clients needing support with their internet and voice services.
As an IT Business Support Agent in Pretoria, you'll be part of a team dedicated to providing top-notch technical support to customers using various services like wireless, fibre, and voice. Your main responsibility will be to assist customers with their technical issues, ensuring they have a smooth experience with their services. You'll handle inquiries through multiple channels, aiming for quick and effective resolutions.
In this role, you will provide both first and second line support, which means you'll tackle a range of technical challenges. You'll also be responsible for managing customer interactions, ensuring they feel heard and supported. Your day-to-day tasks will include:
This position is well-suited for individuals who thrive in a customer service environment and have a knack for solving problems. A background in ISP or WISP environments will be beneficial, as it gives you a solid understanding of internet service operations. If you enjoy working with technology and helping others, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.