Werfnet is looking for a motivated Level 1 IT Technician to join their Network Operations Centre team. This role is perfect for someone who loves technology and enjoys solving technical issues in a customer-focused environment.
Werfnet is a growing ICT company based in the Northern Suburbs of Johannesburg, seeking a Level 1 IT Technician to support their Network Operations Centre. This role is ideal for someone passionate about technology and eager to tackle technical challenges while providing excellent customer service. As the first point of contact for service and network issues, you will play a crucial role in ensuring customer satisfaction.
In your day-to-day work, you will be responsible for logging, investigating, and performing initial troubleshooting of technical problems. You will manage the entire ticketing process, ensuring that clients are kept informed about the progress and solutions to their issues. Your ability to communicate effectively and provide timely updates will be essential in this role.
Key responsibilities include: • Providing first-level support to clients • Managing and resolving technical issues • Keeping clients updated on ticket progress
This position suits individuals who thrive in a fast-paced environment and enjoy helping others. If you are eager to learn and grow in the IT field, this entry-level role offers a great opportunity to kickstart your career in technology.
You'll be taken to the original listing on PNet to apply.