A1L Digital is looking for a Senior Support Engineer to join their team in Johannesburg. This role focuses on providing advanced technical support for various data platforms and services in the Telco sector.
As a Senior Support Engineer at A1L Digital, you will play a crucial role in ensuring the smooth operation of enterprise data platforms and digital services. Your primary responsibility will be to provide advanced L2 and L3 technical support, addressing incidents that arise across various systems, including APIs and analytics services. This position is ideal for someone with a strong background in IT support and a passion for problem-solving in a fast-paced environment.
In your day-to-day work, you will engage in incident management, ensuring that issues are resolved efficiently and effectively. You will also support operational readiness by validating releases and checking production deployments. Your contributions will help enhance monitoring and alerting processes, driving continuous improvement within the team.
This role suits experienced IT professionals who have a solid understanding of data platforms and technical operations. You should have at least 5 years of experience in IT support or related fields, with a proven track record in handling complex technical issues. Strong communication skills and the ability to work collaboratively with cross-functional teams will be essential for success in this position.
Key requirements include expertise in L2/L3 technical support, incident management, and familiarity with data and application support. If you are looking for a challenging role where you can make a significant impact, this opportunity at A1L Digital could be the perfect fit.
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