This role is perfect for seasoned IT support professionals who excel in fast-paced environments. You'll be the go-to person for complex issues and will lead initiatives to improve operations.
In this role, you'll be part of a rapidly evolving tech company that values innovation and efficiency. As a Senior IT Support professional, your main responsibility will be to handle complex incidents and serve as the highest escalation point for the support team. You'll work closely with other IT professionals to ensure that systems run smoothly and efficiently, particularly in cloud operations and hybrid network designs.
Your day-to-day tasks will involve advanced troubleshooting and support for various technologies, including Azure and FortiGate VPN. You'll also be expected to drive automation initiatives and suggest improvements to current operational processes. This position is ideal for someone who thrives under pressure and enjoys solving complex problems.
Key responsibilities include: • Acting as the highest escalation point for complex incidents • Supporting hybrid network design and advanced troubleshooting • Driving automation and operational improvement initiatives • Collaborating with other IT professionals to enhance service delivery
To succeed in this role, you should have a minimum of 5 years of experience in IT operations or support roles, with at least 2-3 years in a senior escalation capacity. A relevant IT qualification or equivalent practical experience is essential. If you're passionate about technology and enjoy working in a dynamic environment, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.