As an IT Helpdesk Technician at Dash BPO, you'll be the first point of contact for users needing technical assistance. This role is perfect for those who enjoy solving problems and helping others with their tech issues.
Dash BPO is looking for an IT Helpdesk Technician to join their team in Randburg. In this role, you will provide essential technical support to end-users, helping them resolve issues related to hardware and software. Your day-to-day tasks will involve responding to user inquiries via phone, email, and in-person, ensuring that their IT-related problems are addressed promptly and effectively.
You will be responsible for diagnosing and troubleshooting various technical issues, guiding users through solutions, and documenting the support process. This role requires strong communication skills and a customer-oriented mindset, as you'll be interacting with users who may not be tech-savvy. Your ability to explain technical concepts in simple terms will be key to your success.
Key responsibilities include: • Providing first-level support for IT-related issues • Assisting users with hardware and software problems • Documenting support requests and resolutions in a ticketing system • Collaborating with other IT team members to escalate complex issues
This position is ideal for someone who is passionate about technology and enjoys helping others. If you have a knack for problem-solving and a friendly demeanor, you will thrive in this collaborative and customer-focused environment. A basic understanding of operating systems and networking will be beneficial, but a willingness to learn is equally important.
You'll be taken to the original listing on CareerJet to apply.