As an IT Business Support Specialist, you'll be the go-to person for technical assistance and customer support. Your role is crucial in ensuring customer satisfaction through effective troubleshooting and support.
The IT Business Support Specialist is essential for providing advanced technical assistance to customers. Based in Pretoria, this role involves troubleshooting complex setups and ensuring that customer issues are resolved quickly and effectively. You will work closely with both customers and internal teams to enhance the overall customer experience.
In your day-to-day work, you will be responsible for: • Supporting advanced customer setups, particularly in networking and routing configurations. • Striving for first-time resolution of support tickets to minimize repeat escalations. • Collaborating with team members to share knowledge and improve support processes.
This role is ideal for someone with at least three years of experience in a networking environment. You should possess strong problem-solving skills and be able to communicate technical information clearly to customers. A commitment to customer satisfaction and the ability to work well in a team are also key to succeeding in this position. If you enjoy helping others and have a knack for troubleshooting, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.