As a Quality Assurance Advisor at Huntswood, you'll play a key role in ensuring the quality of service in the financial sector. Your focus will be on monitoring calls and creating reports that help maintain high standards.
Huntswood is looking for a Quality Assurance Advisor to join their team in Durban, focusing on UK financial service complaints. In this role, you'll be responsible for monitoring calls to ensure that agents are meeting the company's quality standards. You'll participate in calibration sessions to maintain consistency in evaluations and provide valuable feedback to improve service delivery.
Your day-to-day tasks will include creating and maintaining reports that reflect agent performance and identifying areas for improvement. You'll need to demonstrate strong organisational skills and the ability to set and achieve goals. This role is ideal for someone with experience in call monitoring, particularly in a financial services context.
Key responsibilities include: • Monitoring calls and evaluating agent performance • Participating in calibration sessions • Creating and delivering performance reports • Providing feedback to agents and management
To succeed in this position, you should have a keen eye for detail and a passion for quality assurance. Your creativity and organisational skills will be essential in helping the team achieve its goals. If you're looking to make a meaningful impact in a professional and detail-oriented environment, this role could be a great fit for you.
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