As a First Line IT Support Engineer, you'll be the first point of contact for technical issues. This role is perfect for those who enjoy solving problems and helping others with their tech challenges.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you will be responsible for providing technical support to clients and ensuring their IT issues are resolved quickly and efficiently. Your day-to-day tasks will involve troubleshooting hardware and software problems, assisting with network operations, and maintaining a high level of customer service.
You will work closely with other IT professionals and be the first point of contact for users experiencing technical difficulties. This role requires strong communication skills, as you'll need to explain solutions clearly to non-technical users. You will also be expected to document issues and resolutions to help improve the support process.
Key responsibilities include: • Responding to support requests via phone, email, or in-person • Diagnosing and resolving technical issues • Escalating complex problems to senior team members • Keeping track of support tickets and ensuring timely follow-up
This position is ideal for someone who is eager to learn and grow in the IT field. If you have a passion for technology and enjoy helping others, this could be the perfect opportunity for you. A basic understanding of IT systems and a willingness to develop your skills will set you up for success in this role.
You'll be taken to the original listing on CareerJet to apply.