As a Senior IT Support Technician, you'll provide advanced technical support and mentor junior team members. This role is ideal for someone with strong troubleshooting skills and a passion for IT solutions.
In this role, you'll be part of a team that delivers IT support and solutions to a diverse range of clients. Your primary responsibility will be to provide Tier 3 helpdesk support, resolving escalated technical issues that require advanced knowledge and expertise. You'll work closely with clients to ensure their IT systems are running smoothly and efficiently.
Your day-to-day tasks will include managing and supporting Microsoft 365 environments, which involves setting up SharePoint and managing permission structures. Additionally, you'll be responsible for configuring and managing Sophos firewall solutions, ensuring that security measures are in place and following best practices.
This position is suited for someone with at least five years of experience in IT support, particularly in handling complex support queries. Strong troubleshooting skills and a commitment to continuous learning are essential. If you enjoy mentoring others and have a passion for technology, this role could be a great fit for you.
Key requirements for this position include a solid understanding of core IT systems, experience in troubleshooting, and the ability to manage security elements effectively. If you're looking to advance your career in a supportive technical environment, consider applying for this role.
You'll be taken to the original listing on PNet to apply.