As a Junior Desktop Support Technician at Denel Aeronautics, you'll provide essential IT support to ensure smooth operations. This role is perfect for someone who enjoys problem-solving and helping others with their tech issues.
Denel Aeronautics is looking for a Junior Desktop Support Technician to join their team at the Kempton Park Campus. In this role, you will provide second-line support and maintenance for IT systems, ensuring that users have the assistance they need to resolve technical issues. Your day-to-day tasks will involve managing and supporting the Training LMS Exam System, as well as liaising with third-party vendors when necessary to ensure that all equipment runs smoothly.
You will be responsible for maintaining high levels of client satisfaction by delivering quality desktop support and meeting service level agreement (SLA) targets. This position requires you to have at least two years of extensive experience with Microsoft and tablet operating systems, as well as strong customer service and problem-solving skills.
The ideal candidate for this role is someone who enjoys working in a fast-paced environment and is eager to help others. You should be comfortable troubleshooting a variety of technical issues and have a proactive approach to resolving problems. If you have a passion for technology and a desire to support users effectively, this role could be a great fit for you.
Key responsibilities include: • Providing second-line support for desktop and tablet issues • Managing the Training LMS Exam System • Liaising with third-party vendors for equipment support • Ensuring client satisfaction by meeting SLA targets
If you are looking to grow your skills in IT support and work in a professional environment, consider applying for this position at Denel Aeronautics.
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