Active Recruit is looking for experienced Desktop Support Engineers to join their team in Cape Town. This role is perfect for those who thrive in fast-paced environments and have a strong background in providing technical support.
Active Recruit is a recruitment agency based in Cape Town, specializing in connecting skilled professionals with opportunities in IT and support services. They are currently seeking experienced Desktop Support Engineers who can provide first and second-line technical support to end-users. This role is crucial in ensuring that users have a seamless experience with their desktop and laptop systems.
In this position, you will be responsible for troubleshooting hardware and software issues, assisting users with technical queries, and ensuring that all support requests are handled efficiently. You will work closely with a team of IT professionals in a high-volume support environment, which requires strong problem-solving skills and the ability to work under pressure.
The ideal candidate will have at least two years of dedicated Desktop Support experience, particularly in a BPO or Managed Services setting. You should be comfortable interacting with users and have a solid understanding of common technical issues. This role suits individuals who are proactive, detail-oriented, and enjoy helping others resolve their technical challenges.
Key responsibilities include: • Providing first and second-line support to end-users • Troubleshooting hardware and software issues • Assisting with user queries and technical problems • Maintaining documentation of support requests and resolutions
If you have a strong background in Desktop Support and are looking for a new challenge in a dynamic environment, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.