As an IT Support Technician, you'll be the first point of contact for users needing help with their IT issues. Your role is crucial in ensuring that technical problems are resolved quickly and efficiently.
Phoenix Recruitment is looking for an IT Support Technician to join their team in Roodepoort. In this role, you'll manage and resolve IT helpdesk tickets, ensuring that users receive timely assistance with their technical issues. Your day-to-day tasks will involve prioritizing requests, troubleshooting problems, and providing excellent customer service to ensure a smooth IT experience for all users.
You will be responsible for: • Managing tickets logged on the IT helpdesk within agreed response times • Prioritizing and resolving user issues efficiently • Providing after-hours remote support when necessary • Escalating complex issues that require further technical expertise
This role is ideal for someone who enjoys helping others and has a knack for problem-solving. You'll need to be comfortable working in a fast-paced environment and be ready to tackle a variety of technical challenges. Strong communication skills and a customer-focused mindset are essential for success in this position.
If you're looking to start your career in IT support, this position offers a great opportunity to learn and grow in a supportive team environment. You'll gain valuable experience while contributing to the overall satisfaction of users within the organization.
You'll be taken to the original listing on CareerJet to apply.