As a Support Services Engineer, you'll be the go-to person for technical assistance. Your role involves helping users solve their issues and guiding other support engineers.
Advania is looking for a mid-level Support Services Engineer to join their team in Cape Town. In this role, you will provide essential technical support to end users and assist other support engineers. Your day-to-day tasks will involve troubleshooting technical issues, guiding users through solutions, and ensuring that all support requests are handled efficiently.
You will be responsible for: • Responding to support tickets and resolving issues in a timely manner • Providing guidance and training to end users on various technical matters • Collaborating with the Team Manager to improve support processes • Documenting solutions and maintaining knowledge bases for future reference
This role is ideal for someone with a solid background in technical support and a passion for helping others. You should have strong communication skills and the ability to work well under pressure. Experience with ticketing systems and a good understanding of networking and operating systems will be beneficial.
If you enjoy problem-solving and working in a team-oriented environment, this position could be a great fit for you. Join Advania and contribute to a culture that values technical expertise and employee growth.
You'll be taken to the original listing on CareerJet to apply.