Join a dynamic support team at a leading telecommunications company. As an IT Support Analyst, you'll provide remote assistance and collaborate with vendors to ensure top-notch service for clients.
Truniq Professional Services is seeking an experienced IT Support Analyst to enhance their support team. This role is crucial for providing remote IT assistance to clients, ensuring that their technology runs smoothly. You will be part of a well-established UK telecommunications and technology company, known for its commitment to quality service and customer satisfaction.
In this position, your day-to-day responsibilities will include: • Providing remote support using industry-standard remote support software. • Managing IT tickets and ensuring timely resolution of issues. • Collaborating with third-party vendors to facilitate seamless integration and support services. • Conducting remote IT maintenance for customers to ensure their systems are functioning optimally.
The ideal candidate will have a minimum of 3-5 years of experience in IT support roles, such as Service Desk or Helpdesk positions. You should be comfortable using IT ticketing systems and have a strong understanding of remote support tools. This role suits individuals who thrive in a collaborative environment and are passionate about helping others with their technical challenges.
If you are looking to grow your career in IT support and work with a professional team, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.