As a Senior 3rd Line Support Analyst, you'll be the go-to expert for resolving complex technical issues. This role is perfect for someone with a strong background in Azure and a passion for helping others.
In this role, you'll be responsible for providing high-level technical support to clients, focusing on Azure infrastructure. Your day-to-day tasks will involve troubleshooting complex issues, managing incidents, and ensuring that client systems run smoothly. You'll work closely with other IT professionals to resolve problems and improve service delivery.
Key responsibilities include: • Responding to escalated support requests and resolving them efficiently • Collaborating with team members to enhance existing processes • Documenting solutions and maintaining knowledge bases for future reference
This position is ideal for someone with at least five years of experience in IT support, particularly in a 3rd line capacity. Strong problem-solving skills and a customer-focused mindset are essential. Familiarity with networking and virtualization technologies would be beneficial, as would any scripting experience to automate tasks.
If you're looking for a fully remote position where you can leverage your expertise in Azure and make a real impact, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.