Join a dynamic support team at a leading telecommunications company. As an IT Support Analyst, you'll provide essential remote support and collaborate with vendors to ensure top-notch service for customers.
Truniq Professional Services is seeking an experienced IT Support Analyst to enhance their support team. This role is crucial for providing remote IT support to customers, ensuring that their technical issues are resolved efficiently. You will be working with a well-established UK telecommunications and technology company, known for its commitment to quality service and customer satisfaction.
In your day-to-day work, you will be responsible for: • Providing remote support using industry-standard remote support software • Managing IT tickets and ensuring timely resolution of issues • Collaborating with third-party vendors to facilitate seamless support services • Performing remote IT maintenance for customers to ensure their systems run smoothly
This position is ideal for someone with 3-5 years of experience in IT support roles, including Service Desk, Helpdesk, or Technical Support. You should be comfortable using IT ticketing systems and have a knack for troubleshooting technical issues. If you enjoy working in a professional and supportive environment, this role could be a great fit for you. Your ability to communicate effectively and work collaboratively will be key to your success in this position.
You'll be taken to the original listing on PNet to apply.