As a Senior 3rd Line Support Analyst, you'll be the go-to expert for complex IT issues. Your role will focus on managing Azure infrastructure and providing high-level support to clients.
In this role, you'll be responsible for providing advanced technical support to clients, particularly in managing and troubleshooting Azure infrastructure. Your day-to-day tasks will involve resolving complex issues, ensuring system stability, and collaborating with other IT professionals to enhance service delivery. You will also be expected to document solutions and contribute to knowledge sharing within the team.
Key responsibilities include: • Managing and resolving escalated support tickets • Monitoring and maintaining Azure environments • Collaborating with team members to improve processes and systems • Providing guidance and mentorship to junior support staff
This position is ideal for someone with a strong background in IT support, particularly in cloud environments. You should be comfortable working independently and have excellent problem-solving skills. A proactive approach to learning and adapting to new technologies will also be beneficial. If you thrive in a remote work setting and enjoy tackling challenging technical issues, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.