As an IT Support Consultant at Soloplan, you'll provide second-level support to clients. This role is ideal for those with a foundational understanding of IT and logistics, looking to grow their skills in a supportive environment.
Soloplan SA is looking for a Software Consultant to join their team in Midrand. In this role, you'll be responsible for providing second-level support to clients, helping them resolve technical issues and ensuring they have a smooth experience with the software. Your day-to-day tasks will involve troubleshooting problems, answering queries, and collaborating with other team members to improve service delivery.
To succeed in this position, you should have a good understanding of IT support and logistics. While prior experience in an IT service desk role is desirable, the company values a willingness to learn and grow. You will be working closely with clients, so strong communication skills are essential.
Key responsibilities include: • Providing second-level support to clients • Troubleshooting technical issues and providing solutions • Collaborating with team members to enhance service quality • Maintaining documentation of support requests and resolutions
This role is suitable for individuals who are starting their careers in IT and are eager to develop their skills in a supportive environment. If you have a passion for technology and a desire to help others, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.