Join a dynamic software team as a Software Support Technician, where you'll provide essential support and training to customers. This role is perfect for someone with a strong background in software troubleshooting and MS SQL.
As a Software Support Technician at Network IT, you will play a crucial role in ensuring that customers receive top-notch support for their software solutions. Your day-to-day tasks will involve both remote and on-site assistance, where you'll troubleshoot software issues and provide guidance to users. You'll also be responsible for managing support tickets and ensuring that all customer queries are resolved within agreed turnaround times.
In addition to troubleshooting, you will assist with software upgrades and database maintenance, ensuring that systems run smoothly. Your role will also include providing technical training to customers, helping them to better understand and utilize the software. Collaboration with internal teams will be essential, especially during project implementation and commissioning activities.
This position is ideal for someone with at least five years of experience in software support, particularly in environments that utilize MS SQL. A National Diploma in Information Technology or relevant IT certifications is required. If you have a passion for helping others and a strong technical background, this role could be a great fit for you.
Key responsibilities include: • Troubleshooting and resolving customer software issues logged through the support desk • Providing technical support and guidance to customers • Assisting with customer server maintenance and support • Managing and updating support tickets within agreed turnaround times • Supporting software-related project implementation and commissioning activities
If you are looking for a role that combines technical expertise with customer interaction, this position at Network IT offers a professional and supportive environment where you can thrive.
You'll be taken to the original listing on PNet to apply.