As a First Line Team Leader at Teleresources, you'll oversee a team of support agents, ensuring they meet service level agreements. Your experience in desktop support and advanced Microsoft Office skills will be crucial in this role.
Teleresources is looking for a First Line Team Leader to manage their technical support team in Johannesburg. In this role, you will be responsible for leading a group of support agents, ensuring they provide excellent service to clients while adhering to service level agreements (SLAs) and operational level agreements (OLAs). Your leadership will help foster a culture of excellence within the team.
Your day-to-day responsibilities will include managing the performance of your team, assisting with recruitment, and providing guidance on technical issues. You will need to leverage your desktop support experience to help resolve escalated issues and ensure that your team is well-equipped to handle customer inquiries effectively.
This role is ideal for someone with at least three years of desktop support experience and advanced knowledge of Microsoft Office. Strong leadership skills and the ability to motivate a team are essential. You should be comfortable working in a fast-paced environment and be committed to delivering high-quality support to clients.
Key requirements include: • 3 years of experience in Desktop Support • Advanced knowledge of Microsoft Office • Strong leadership and team management skills • Ability to work under pressure and meet deadlines
If you're passionate about leading a team and ensuring top-notch support, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.