Join a dynamic Remote Support Team at Datafin IT Recruitment, where you'll assist clients with their IT needs. This role is perfect for someone who enjoys problem-solving and has a good understanding of network technologies.
As a 1st Line Support Technician at Datafin IT Recruitment, you will be part of a dedicated Remote Support Team. Your main responsibility will be to assist clients by providing first-line support for their IT issues. This role requires you to handle incoming calls, log tickets, and provide remote assistance to resolve problems efficiently.
You will need to demonstrate strong troubleshooting skills and a solid understanding of business network technologies. Your ability to work independently across various client networks will be crucial. You will also be responsible for escalating more complex issues to the appropriate teams when necessary.
This position is ideal for someone who enjoys working in a fast-paced environment and is eager to learn. If you have a knack for solving technical problems and can communicate effectively with clients, you will thrive in this role. Key requirements include:
Overall, this role offers a great opportunity to kick-start your career in IT support while working remotely and being part of a collaborative team.
You'll be taken to the original listing on PNet to apply.