As a Junior Desktop Support Technician at Denel Aeronautics, you'll provide essential IT support to ensure smooth operations. This role is perfect for someone who enjoys problem-solving and helping others with their tech issues.
Denel Aeronautics is looking for a Junior Desktop Support Technician to join their team at the Kempton Park Campus. In this role, you will provide second-line support and maintenance for desktop systems, ensuring that users have the assistance they need to perform their tasks effectively. Your primary focus will be on delivering quality desktop support while meeting service level agreement (SLA) targets to maintain client satisfaction.
Your day-to-day responsibilities will include managing and supporting the Training Learning Management System (LMS) Exam System. You will also liaise with third-party support and vendors, such as Dell and Microsoft, when necessary. This role requires you to have a solid understanding of Microsoft and tablet operating systems, as well as strong customer service skills to assist users effectively.
The ideal candidate for this position is someone who has at least two years of extensive experience in supporting Microsoft and tablet operating systems. You should be comfortable working in a fast-paced environment and have a passion for helping others with their technical issues. If you enjoy problem-solving and thrive in a supportive team environment, this role could be a great fit for you.
In summary, as a Junior Desktop Support Technician, you will play a crucial role in maintaining the IT infrastructure at Denel Aeronautics. Your ability to provide timely and effective support will contribute to the overall success of the team and the satisfaction of the clients you serve.
You'll be taken to the original listing on PNet to apply.