As a First Line IT Support Engineer at Daisy Business Solutions, you'll be the first point of contact for customers needing technical assistance. This role is perfect for someone who enjoys helping others and solving problems.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you'll handle service requests from customers through various channels, including phone, email, and an online service portal. Your main responsibility will be to provide initial support and triage issues effectively, ensuring that customer queries are logged accurately in the system.
On a daily basis, you will interact with customers to understand their technical issues and provide solutions or escalate them as needed. You'll also monitor alerts related to backup failures and other infrastructure problems, ensuring that these are addressed promptly. Your ability to maintain high levels of customer service will be crucial in this role, as you'll be the face of the company for many clients.
This position is ideal for someone who is eager to learn and grow in the IT support field. If you have strong communication skills and a knack for problem-solving, you will thrive here. Key requirements include a good understanding of customer service principles and the ability to troubleshoot basic technical issues.
Overall, this role offers a great entry point into the IT industry, with the chance to develop your skills and advance your career within a supportive team environment.
You'll be taken to the original listing on CareerJet to apply.