As an IT Support Specialist at The Legends Agency, you'll be part of a team that provides essential IT support services. This role is perfect for someone with a solid background in IT support and a passion for helping users solve their tech issues.
The Legends Agency is dedicated to providing secure and reliable IT support services through its Leo Cyb cybersecurity MSSP platform. As an IT Support Specialist, you will play a crucial role in delivering Level 1 and Level 2 remote support to users, ensuring they have the tools and assistance they need to work effectively. Your day-to-day tasks will involve troubleshooting issues, managing user accounts, and maintaining collaboration platforms like Google Workspace and Microsoft 365.
In this role, you will be responsible for: • Providing remote IT support to end-users • Managing identity and access for users • Administering collaboration platforms • Ensuring compliance with service level agreements (SLAs) • Supporting mobile device management initiatives
The ideal candidate will have at least three years of experience in an IT support or managed services environment. You should be comfortable working in a fast-paced setting and have a strong understanding of both Google Workspace and Microsoft 365. A background in cybersecurity and managed services will be beneficial, but your ability to communicate effectively and solve problems will be key to your success.
This position is well-suited for someone who enjoys helping others and is looking to grow their skills in a supportive environment. If you are passionate about technology and providing excellent customer service, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.