As the Group Head of IT Operations and Infrastructure, you'll ensure top-notch desk support and lead the strategy for IT service delivery. This role is ideal for someone with extensive experience in IT support and infrastructure management.
In this role, you will oversee the IT operations and infrastructure for the organization, ensuring that desk support is delivered to the highest standards across all regions. Your main focus will be on maintaining excellent service levels and developing strategies that enhance IT service delivery. You will also lead the evaluation and adoption of new technologies that align with the company's goals.
Your daily responsibilities will include managing a team of IT support professionals, coordinating with different departments to understand their IT needs, and implementing solutions that improve efficiency. You will be expected to monitor service performance, address any issues that arise, and ensure that your team is well-equipped to handle support requests effectively.
This position is well-suited for someone with a strong background in IT support and infrastructure management, as well as leadership experience. You should be comfortable working in a fast-paced environment and have a proactive approach to problem-solving. Key requirements include:
If you are passionate about IT operations and have a track record of delivering exceptional service, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.