Join a global tech firm as a Senior Business Analyst specializing in ServiceNow and ITSM. You'll manage multiple IT projects and leverage your extensive business analysis experience to drive success.
In this role, you'll be at the heart of business analysis within a global tech firm. Your main responsibility will be to manage and analyze various IT projects, ensuring they align with business needs and objectives. You'll work closely with stakeholders to gather requirements and translate them into actionable plans, particularly focusing on ServiceNow and IT Service Management (ITSM) processes.
Your day-to-day tasks will involve collaborating with cross-functional teams, facilitating workshops, and conducting interviews to understand project requirements. You'll also be responsible for documenting processes and ensuring that the solutions meet the desired outcomes. Given the complexity of the projects, your ability to manage multiple tasks and communicate effectively will be crucial.
This position is ideal for someone with at least 5 years of experience in business analysis, particularly in IT environments. A strong background in ServiceNow and ITSM is essential, as is the ability to navigate complex projects. You should be comfortable working in a dynamic and fast-paced setting, where your analytical skills will be put to the test.
Key requirements include: • Proven experience in business analysis • Strong understanding of IT project management • Familiarity with ServiceNow and ITSM processes • Ability to manage multiple projects simultaneously
If you are looking to make a significant impact in a global tech environment and have the necessary experience, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.