Join a dynamic team as an IT Support Engineer, where you'll provide essential support to both education and business clients. This role is perfect for someone who enjoys problem-solving and helping others with their IT needs.
As an IT Support Engineer at West Coast Personnel, you will be the first point of contact for our Managed Service customers. Your main responsibility will be to manage and resolve IT support tickets efficiently, ensuring that clients receive timely and effective solutions. You will be working in a fast-paced environment, supporting a mix of education and business clients, which will require you to be proactive and adaptable in your approach.
In this role, you will provide 1st and 2nd line support across various issues, including hardware, software, networking, and security. You will also be responsible for administering and supporting Google Workspace, which includes user management and troubleshooting issues related to the platform. Your ability to communicate effectively with clients and understand their needs will be crucial to your success.
The ideal candidate will have a minimum of 2 years of experience in an IT support role, preferably in a Managed Service Provider (MSP) or educational environment. You should be comfortable working with ticket management systems and have a strong foundation in troubleshooting technical issues. If you enjoy helping others and have a passion for technology, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.