As the Group Head of IT Operations and Infrastructure, you'll oversee IT support across various regions. This role is perfect for someone with strong leadership skills and a passion for delivering top-notch IT services.
In this role, you'll lead the IT Operations and Infrastructure team, ensuring that desk support is delivered to the highest standards across all regions. Your focus will be on maintaining excellent service levels and enhancing the overall IT experience for users. You'll be responsible for developing and implementing IT service metrics that help identify issues and improve performance.
Your day-to-day responsibilities will include managing a team of IT support professionals, providing guidance and support, and ensuring that all IT policies are adhered to. You will also be involved in analyzing qualitative and quantitative data to drive improvements in service delivery. This role requires a proactive approach to problem-solving and a strong ability to communicate effectively with both technical and non-technical stakeholders.
The ideal candidate for this position will have at least five years of experience in IT support and service management, with a proven track record of leading teams and delivering exceptional service. Strong technical skills, along with excellent communication and interpersonal abilities, are essential for success in this role.
If you are passionate about IT operations and have a knack for improving service delivery, this position could be a great fit for you. You will play a crucial role in shaping the IT landscape of the organization and ensuring that all users receive the support they need.
You'll be taken to the original listing on CareerJet to apply.