As a Senior Helpdesk / IT Operations Engineer, you'll be the go-to person for resolving complex technical issues. This role is perfect for someone with strong networking skills and experience in cloud technologies.
In this role, you will be responsible for managing and resolving complex technical incidents related to systems, networks, and cloud services. Your expertise will be crucial in troubleshooting issues within hybrid network environments, ensuring seamless connectivity through VPN and cloud solutions. You will act as the senior escalation point, guiding junior team members and collaborating with other IT professionals to deliver effective solutions.
Your daily tasks will involve diagnosing and fixing network problems, supporting cloud platforms, and implementing identity management systems. You will also work with various networking technologies, including routing, DNS, and VLANs, to maintain optimal performance across the infrastructure.
This position is ideal for someone with a strong background in IT support and a passion for technology. You should have at least five years of experience in a similar role, with a solid understanding of networking principles and cloud architectures. If you enjoy solving complex problems and working with cutting-edge technologies, this role could be a great fit for you.
Key requirements include: • Strong networking knowledge, including VPN and cloud connectivity • Experience with identity management and network security • Ability to troubleshoot and resolve technical incidents efficiently • Excellent communication skills to collaborate with team members and clients
You'll be taken to the original listing on PNet to apply.