As a Supervisor: Support Analyst, you'll lead a team providing second-line support to customers. This role is perfect for someone with strong technical skills and a passion for customer service.
In this role, you'll supervise a team of support analysts who handle second-line technical issues for customers. Your main responsibility will be to ensure that your team delivers high-quality support across various communication channels, including phone, email, and chat. You'll be the go-to person for escalated issues and will work closely with both customers and third-party vendors to resolve complex problems.
Day-to-day, you will oversee the team's performance, provide guidance, and ensure that all interactions are handled efficiently. You'll also be responsible for training new team members and fostering a positive work environment. Strong communication skills are essential, as you'll need to liaise with different stakeholders and ensure that customer needs are met.
This position suits someone with a solid background in IT support and a knack for leading teams. You should have at least three years of experience in a similar role, with a proven ability to troubleshoot technical issues and manage customer relationships effectively. Familiarity with support ticket systems and ITIL practices will be beneficial but not mandatory.
Overall, this is a great opportunity for someone looking to take the next step in their IT support career while making a real impact on customer satisfaction and team performance.
You'll be taken to the original listing on CareerJet to apply.