Join IGrow Wealth Investments as a Senior Call Centre AI Engineer and play a key role in enhancing our call centre operations. You'll focus on implementing automated QA workflows to improve compliance and coaching.
IGrow Wealth Investments is looking for a Senior Call Centre AI Engineer to enhance their call centre operations in Durbanville, Cape Town. This role is crucial for implementing automated quality assurance workflows that help identify compliance risks and coaching opportunities. You will be part of a team that values innovation and efficiency in customer service.
In your day-to-day work, you will focus on developing and implementing AI solutions that streamline processes and improve the overall performance of the call centre. Your responsibilities will include:
This role is ideal for someone with a strong background in QA automation and AI implementation. You should be comfortable working in a fast-paced environment and have a passion for enhancing customer service through technology. If you are driven and ready to make a significant impact, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.