As an IT Systems Engineer, you'll be the go-to person for clients needing tech support. Your role involves troubleshooting issues and ensuring smooth operations for cloud services.
In this role as an IT Systems Engineer, you will be responsible for providing technical assistance to clients in Cape Town. Your main duties will include monitoring issues from start to resolution and managing escalations when necessary. You'll work closely with clients to advise them on the best course of action for their IT needs.
A significant part of your job will involve working with cloud-based services like Microsoft 365 and Google Workspace. You should have a basic understanding of cloud platforms such as AWS, Azure, and GCP, as this knowledge will help you address client concerns more effectively.
This position is ideal for someone who enjoys problem-solving and has a passion for customer service. You will need to be proactive and adaptable, as you will often be dealing with various issues that require quick thinking and a solution-oriented mindset.
Key responsibilities include: • Providing technical support to clients • Monitoring and resolving IT issues • Advising clients on cloud services • Managing escalations as needed
If you are looking to grow your skills in a supportive environment and enjoy working with clients, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.