Join a dynamic team as a Senior Call Centre AI Engineer, where you'll leverage your expertise in AI and Python to enhance voice interactions. This role is perfect for those who enjoy hands-on work and are passionate about AI technologies.
As a Senior Call Centre AI Engineer, you will be part of a forward-thinking team dedicated to enhancing customer interactions through AI technology. Your primary focus will be on developing and implementing AI voice agents that can handle various customer inquiries effectively. This role requires a strong understanding of Python and experience with AI frameworks to build robust solutions that improve the overall customer experience.
In your day-to-day work, you will be responsible for creating prompt engineering frameworks and retrieval-augmented generation pipelines. These tools will help ground AI responses, ensuring they are accurate and relevant. You will collaborate closely with other engineers and stakeholders to identify areas for improvement and implement innovative solutions that drive efficiency.
This position is ideal for someone who thrives in a hands-on environment and has a passion for AI technologies. You should be comfortable working with voice AI systems and have a solid foundation in Python programming. Experience with 3CX is a plus, but not mandatory.
Key responsibilities include: • Developing AI voice agents for customer interactions • Building and maintaining prompt engineering frameworks • Implementing retrieval-augmented generation pipelines • Collaborating with team members to enhance AI capabilities
If you are looking to make an impact in a tech-driven company and have a strong background in AI and Python, this role could be a great fit for you.
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