Join the Exclusively Remote Gibor Group as a Level 3 IT Support professional. You'll tackle complex IT issues and provide top-notch support to clients. This role is perfect for someone with solid experience in an MSP environment.
As a Level 3 IT Support professional at Exclusively Remote Gibor Group, you'll be responsible for managing and resolving complex support tickets. Your expertise will be crucial in addressing issues escalated from Level 1 and Level 2 technicians, ensuring that clients receive timely and effective solutions. This role is ideal for someone with a strong background in IT support, particularly in a Managed Service Provider (MSP) setting.
Your daily tasks will involve working with various technologies, including Windows Server, Active Directory, and Microsoft 365. You'll also support environments using Fortinet and UniFi, and you may need to provide assistance with Azure and SQL Server. Your ability to troubleshoot and resolve issues efficiently will be key to your success in this role.
Key responsibilities include: • Owning L3 support tickets through to resolution • Resolving complex issues escalated by L1/L2 technicians • Participating in occasional after-hours and on-call support
To thrive in this position, you should have at least 5 years of experience in L3 IT support, preferably within an MSP. Familiarity with tools like ConnectWise, IT Glue, or N-central will be advantageous. If you are a proactive problem-solver who enjoys working in a remote environment, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.