As a Service Enablement Manager at Paymentology, you'll play a crucial role in ensuring the operational readiness of their payment processing platform. This position is ideal for someone with a strong background in service management within the fintech sector, who enjoys bridging technical and operational teams.
Paymentology is at the forefront of the payments industry, providing technology solutions for banks and fintechs to manage card issuing and processing on a global scale. As a Service Enablement Manager, you'll be part of the Service Delivery team, ensuring that the platform's capabilities are operationalized effectively for clients and internal teams. Your role will involve a mix of governance, coordination, and hands-on execution to prepare services for live production environments.
In this position, you will own service enablement activities, ensuring that new product features and client onboarding are seamless. You'll act as a bridge between engineering, product, and client-facing teams, translating technical capabilities into service-ready outcomes. Your responsibilities will include managing ITSM processes, monitoring service health, and developing documentation to support both internal teams and clients.
To succeed in this role, you should have at least 8 years of experience in service management or technical operations within the fintech or payments sector. A solid understanding of the payments ecosystem, along with hands-on experience with ITSM frameworks and tools, is essential. Familiarity with Kubernetes and CI/CD pipelines will also be beneficial, as you will work closely with DevOps and platform engineering teams.
This role is perfect for someone who thrives in a collaborative environment and enjoys working across various teams to drive service improvement. If you're passionate about making a difference in the payments space and have the skills to back it up, Paymentology could be the right fit for you.
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