As an SAP Helpdesk Support Engineer, you'll be the go-to person for SAP-related issues and support. This role is perfect for someone with a solid background in IT support and a knack for problem-solving.
Italtile Ceramics is looking for an SAP Helpdesk Support Engineer to join their team in Randburg. In this role, you'll be the primary contact for SAP incidents and IT service requests, providing essential support to business users. Your day-to-day tasks will involve managing support tickets, ensuring service levels are met, and coordinating escalations when necessary. You'll also maintain documentation to help improve SAP support services over time.
Your responsibilities will include: • Logging, classifying, and prioritizing support tickets in the Freshservice ticketing system. • Assisting users with login issues, transaction guidance, and operational problems within SAP. • Processing user access requests and handling role changes and user maintenance.
This position is ideal for someone with 2 to 5 years of experience in IT Helpdesk or SAP support roles. You should be comfortable working in a fast-paced environment and have strong problem-solving skills. Familiarity with ticketing systems and SAP user support is essential, while knowledge of Freshservice is a plus. If you enjoy helping others and are keen to contribute to a professional team, this role could be a great fit for you.
You'll be taken to the original listing on PNet to apply.