As a Level 1 Support Technician, you'll be the first point of contact for technical issues. This role is perfect for those looking to start their career in IT support.
The Level 1 Support Technician role at Ntice Sourcing Solutions is an entry-level position based in Umhlanga, Durban. You will be part of a dedicated Technical Support team, providing first-line assistance to customers experiencing technical issues. Your main responsibility will be to troubleshoot and resolve basic IT problems, ensuring a smooth experience for users.
In this role, you will engage directly with customers, so strong communication and customer service skills are essential. You will handle inquiries via phone, email, or in-person, guiding users through troubleshooting steps and documenting issues in a ticketing system. Your day-to-day tasks will include:
This position is ideal for individuals who are passionate about technology and eager to learn. A basic understanding of IT concepts is required, but you will receive training to enhance your skills. If you enjoy helping others and are looking to kickstart your career in IT, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.