As a Network Operations Manager at Shoprite, you'll oversee the network services that keep stores running smoothly. This role is perfect for someone with strong leadership skills and a technical background in network management.
Shoprite is looking for a Network Operations Manager to lead their network service delivery in Brackenfell, Cape Town. In this role, you will ensure that all network services are running smoothly, allowing stores to operate without interruptions. You will be responsible for managing the day-to-day network operations, ensuring high availability, and overseeing vendor relationships to meet service level agreements (SLAs). Your ability to translate technical challenges into business outcomes will be crucial for driving operational resilience and continuous improvement.
Your daily tasks will include monitoring network performance, managing incidents, and implementing proactive measures to prevent outages. You will also lead a team of network engineers, fostering a culture of accountability and innovation. Regular communication with business stakeholders will be essential, as you will need to convey network health and improvement plans clearly.
To succeed in this role, you should have at least six years of experience in IT Service Management, particularly in a retail or multi-site environment. Strong technical skills in WAN, LAN, and telephony are essential, along with experience in managing suppliers and contracts. Leadership experience is also required, as you will be guiding a team and ensuring that they meet performance metrics.
This position is ideal for someone who thrives in a fast-paced environment and is passionate about network management. If you have a strong technical background and enjoy leading teams, this could be the perfect opportunity for you.
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