As an IT Support Technician, you'll be the go-to person for resolving technical issues and ensuring smooth IT operations. This role is ideal for someone with solid experience in IT support and a knack for problem-solving.
In this role as an IT Support Technician, you'll be responsible for maintaining the IT Helpdesk system and ensuring that issues are resolved within agreed timelines. Your day-to-day tasks will involve managing and supporting Office 365 environments, including OneDrive and SharePoint, as well as maintaining network infrastructure such as DNS, DHCP, and Wi-Fi access points. You'll also play a crucial role in managing backups and ensuring IT security measures are in place to protect against malware.
You will configure and support VOIP telephony systems and handle printing and scanning services. Additionally, you will support AMR systems, which includes tasks like meter setup and diagnostics. Basic stock control will also be part of your responsibilities, where you'll manage the receiving, dispatching, and tracking of IT equipment.
This position is best suited for someone with at least three years of IT support experience who enjoys troubleshooting and problem-solving. You should have a solid understanding of network infrastructure and be comfortable working with various IT systems. Strong communication skills will be essential as you'll be interacting with different teams and users to resolve their technical issues.
Overall, this role offers a great opportunity to work in a professional environment focused on IT excellence, where your contributions will directly impact the efficiency of IT operations.
You'll be taken to the original listing on PNet to apply.