As an IT Support Technician at Phoenix Recruitment, you'll be the go-to person for resolving technical issues. This role is perfect for someone who enjoys helping others and has a knack for troubleshooting.
Phoenix Recruitment is looking for an IT Support Technician to join their team in Roodepoort, Johannesburg. In this role, you will provide essential support to users facing technical issues, particularly with desktop applications and systems. Your day-to-day tasks will involve troubleshooting problems, assisting with sign-in issues, and managing mailbox concerns. You will be the first point of contact for users needing help, so strong communication skills are key.
You will be responsible for: • Resolving helpdesk tickets related to desktop and software issues • Assisting users with Microsoft Office Suite problems • Performing MFA resets and managing license assignments • Documenting issues and solutions for future reference
This position is ideal for someone with at least two years of experience in IT support or helpdesk roles. A background in troubleshooting and familiarity with desktop environments is essential. Certifications like A+, N+, or MCSE/MCP are a plus but not mandatory. If you enjoy problem-solving and helping others, this role could be a great fit for you.
Join a collaborative and supportive team where you can grow your skills and advance your career in IT support.
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