Join a dynamic team as an IT Helpdesk Technician, where you'll be the first point of contact for IT support. This role is perfect for those looking to grow their skills in a supportive environment.
As an IT Helpdesk Technician, you'll be part of a dedicated team providing essential support to internal clients at a financial services provider in Gqeberha. Your main responsibility will be to handle incoming IT support tickets, ensuring that issues are logged, resolved, or escalated as necessary. You'll play a crucial role in maintaining service excellence and user satisfaction.
In your day-to-day work, you will assist users with basic troubleshooting and guide them through common issues to minimize repetitive support requests. You'll also maintain operational spreadsheets and support IT procurement processes, contributing to the overall efficiency of the IT department.
Key responsibilities include: • Acting as the primary contact for IT support tickets • Logging and resolving issues or escalating them to the Systems Administrator • Training end-users on basic troubleshooting techniques • Supporting Microsoft 365, Exchange, and user rights management
This role is ideal for someone looking to start their career in IT support, especially if you have a background in desktop support within a Windows environment. Familiarity with Microsoft 365 and basic server support will be beneficial. If you're eager to learn and grow in a supportive atmosphere, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.